No discounts will be given on cash or card payments. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey.
What happens if I change my vehicle or it is stolen? If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle.
If your vehicle is returned, you must notify us immediately either online or by phone. I have a foreign licence plate can I still register? Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on or email tflow liverpoolcityregion-ca.
How do I calculate my monthly Direct Debit Payment? There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Full details of tolls, fees and charges are available at www.
How do I amend my monthly Direct Debit? You can now do this online via our website www. Please have the bank sort code and account details to hand. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. How do I get a refund? If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online.
Payment will be made directly to the bank account from which the Direct Debit is taken. Please ensure you leave enough credit to cover any journeys that you need to make. Can I get a receipt for my expenses? How is my Data used and stored? What happens if I need to make more than my planned journeys? What do the traffic light and lane display messages mean?
Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St.
Helens, or Wirral local authority boundaries, i. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. The discount is only available to class 1 vehicles, i. How do I claim the discount? If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply.
Residents can apply online via our website www. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate.
What happens if I change my address? You must notify Merseytravel of any change to your address, vehicle registration or personal information. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount.
What documents do I need as proof of eligibility? Our online application process, or address change, will automatically verify your residency. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility.
The documents you should supply are: your current driving licence your current council tax bill, or a utility bill with your name and address dated within the last 3 months your V5C vehicle registration form — showing the vehicle is registered to your address. What if I have multiple cars in my household? Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria.
There is a restriction to four vehicles for each personal account. Do I have to register to get the discount? Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. If you do not register, proving eligibility, the full cash toll rate will apply. How much does it cost to register? However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away.
The full amount of your top up is credited towards any journeys. Back to top. CLASS 2 VEHICLE means motor caravans falling within classifications L a and L b ; motor vehicles with at least four wheels, used for the carriage of passengers falling within classifications M a and M b ; and motor vehicles with at least four wheels used for the carriage of goods falling within classifications N a and N b. However, if the user of the motability car is a Blue Badge holder, the user can register the car as part of the Blue Badge holder exemption.
Motability cars can also be registered through sticker and video registration and for monthly passes in line with other vehicles. I want to Register for an account Manage my account Contact support. Pay a penalty charge Make a representation.
Press Releases Mersey Gateway Stats. Cookies This site uses cookies to create a secure and effective website for users. I accept cookies from this site. Vehicles Agricultural tractors Are tractors able to cross the river for free? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Receipts are available for viewing and downloading up to 6 months after your journey. To request a receipt, please have your card payment details available and click here.
For customers paying by mobile devices Apple or Android receipts will be available through your provider. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping.
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